Duolingo English Test (DET) Refund: Can You Get It?

Mistakes happen, plans change, and sometimes your test needs to be canceled.

That’s why the Duolingo English Test (DET) refund policy exists!

It simplifies the process, protects your fee, and allows you to focus on your next opportunity without stress.

Follow LUME to understand the refund policies, the best time to make a request, and how to do it effectively.

This article will guide you through everything you need to know about Duolingo English Test refunds.

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Key Takeaways

• Duolingo English Test (DET) refunds are only provided in certain cases, such as technical issues or delayed results.
• Test purchases are valid for 21 days, and results expire after two years, so it’s important to understand the rules.
• The refund process depends on where you bought the test, like Google Play, Apple, or Duolingo’s website.
• If the refund is denied, you can appeal or escalate the issue to get it reviewed by senior support.

Understand How The Duolingo Purchase Works

Duolingo English Test (DET) Purchase

Test validity

After purchasing, you have 21 days from the original purchase date to take the test.

This expiration cannot be extended, and you won’t receive any refunds for expired, unused, or partially used tests.

Retake

One purchase typically allows one certified result.

If your test is not certified due to a broken rule, you may retake it at no extra cost.

The requirement is that you have remaining attempts within the 21-day window.

You can take the Duolingo English Test (DET) up to 3 times in any 30-day period.

Result expiry

Duolingo English Test (DET) certificates are valid for 2 years from the date you completed the test.

After completing the test, your results or certificates can be obtained and are available for 2 years. After 2 years, the results will be marked as ‘Expired’ and cannot be shared with any institution.

Voucher/coupon rules

Vouchers have no cash value and cannot be refunded, and they are single-use only.

When using a coupon, you have 21 days to take the test from the date the coupon is applied.

This expiration cannot be extended.

Reselling or transferring promo codes is prohibited.

Super Duolingo Subscription Purchase

Validity and Renewal

Super Duolingo is an auto-renewing subscription.

Your account will continue to be billed until you manually cancel.

Free trials

If you have a free trial and do not cancel before it ends, the subscription will automatically start, and your payment method will be billed.

Promo code rules

Promo codes cannot be applied to active subscriptions.

Expiration dates and restrictions are specified when you receive the code.

Promo codes may not apply if you already have a Super Duolingo subscription.

Duolingo English Test (DET) Support and Cancellation

The Duolingo English Test (DET) support team is dedicated to helping users navigate every step of their English test experience. Whether you have questions about registration, payment, test rules, or need assistance with your test results, the support team is available through the Duolingo website or app. It’s important to be fully aware of the DET rules before you attempt the test—Duolingo is determined to uphold strict standards, and any violation can result in invalid test results or even a ban from the service.

In certain circumstances, such as a technical test issue or an inability to access the test, you may be eligible for a refund or cancellation. To ensure your claim is considered, you must report the problem to the support team within a commercially reasonable period—typically within 24 hours of the issue. You can submit your refund claim or cancellation request directly through the Duolingo website or app, where the support team will review your case and provide a decision based on the details and circumstances.

If you need to cancel or reschedule your Duolingo English Test, simply sign in to your account and follow the provided instructions. The support team is also available to guide you through the cancellation or rescheduling process if you encounter any difficulties. Be aware that, depending on your situation, cancellation or rescheduling fees may apply. If you’ve purchased a coupon code or opted for a faster results upgrade, these options can help streamline your testing process, but if you’re unable to complete the test due to a valid test issue, you may still qualify for a refund or cancellation regardless of these purchases.

Your DET results are valid for two years from the date you complete the test, and you can access your scores and download your certificate anytime through your Duolingo account. If you’re not satisfied with your scores, you can attempt the test again after waiting the required period between attempts. Should you believe there was an error with your test results, you have the right to request a review—simply submit your request, and the support team will carefully assess your case. If you disagree with their decision, you can appeal for further review.

Remember, all users must comply with Duolingo’s terms and conditions, including the privacy policy and terms of service, which are available on the Duolingo website and app. The Duolingo English Test (DET) is recognized by over 5,500 universities worldwide, including many that also accept IELTS and TOEFL scores. You can easily share your DET results with universities and institutions, and download or print your official certificate as needed.

For any questions or issues, from registration and payment to test rules and results, the Duolingo support team is ready to assist. You’ll also find a wealth of resources—practice questions, study guides, and language learning materials—to help you prepare for your English test. The DET is a flexible, computer-based exam designed to provide an accurate assessment of your English language skills, including reading, writing, listening, and speaking. With global acceptance and a user-friendly process, the Duolingo English Test is a smart choice for students and professionals seeking a reliable English proficiency certificate.

When Can You Get A Duolingo English Test (DET) Refund?

You can get a refund for the Duolingo English Test (DET) only in specific situations mentioned in their Terms & Conditions.

You may be eligible for a refund if:

• There was a technical problem during your test, such as a system error or failure.
• You did not receive your results within the expected time, which is normally 48 hours after completing the test.

The same rule applies if you paid for the ‘Faster Results’ option, which provides results in 12 hours.

If Duolingo doesn’t deliver your results within that time, you could also be eligible.

You need to request a refund within 24 hours of the issue.

However, even if you do this correctly, getting the refund is not guaranteed. Duolingo may also assess the quality of your test experience to determine if you meet the refund eligibility criteria.

Duolingo will review each case and make the final decision.

When Can You Not Get A Duolingo English Test (DET) Refund?

You won’t get a refund for the Duolingo English Test (DET) in the following situations:

• Your test results are not certified, meaning Duolingo reviewed your test but didn’t approve the results.
• You were found cheating or breaking test rules, which can lead to your account being banned.
• You didn’t get the score you wanted, meaning that Duolingo doesn’t refund tests based on results.
• You bought a test credit but didn’t use it within 21 days of purchase.

In some cases, Duolingo may issue credits instead of a refund, especially if there are test issues or failures.

Overall, Duolingo provides refunds only in rare cases, so it’s important to understand these rules before buying or taking the test.

How To Request A Duolingo English Test (DET) Refund?

If you need to request a refund for your Duolingo purchase, the steps depend on where you subscribed. In some cases, you may be required to fill out a refund request form as part of the process.

If you subscribed on an Android device (Google Play):

The refunds are handled by Google, not Duolingo.

So, you’ll need to follow Google’s official refund process through your Play Store account.

If you subscribed on an iPhone or iPad (Apple):

The refunds are processed by Apple. You need to go to your Apple account settings and follow Apple’s refund request steps.

If you subscribed on the Duolingo website (desktop):

You need to follow the following steps:

• Step 1: Sign in to your Duolingo account on a web browser.
• Step 2: Click the ‘Super’ icon at the top of the home screen.
• Step 3: Scroll down and choose ‘Contact Duolingo Support’.
• Step 4: Write a short message explaining that you’re requesting a refund for your web subscription.
• Step 5: A member of Duolingo’s support team will review your request and get back to you.

If you subscribed in China on an Android device:

There are 3 steps to help you get a refund:

• Step 1: Contact Duolingo Support through the provided link.
• Step 2: Choose ‘Purchase Issue’ from the dropdown menu.
• Step 3: In your message, you need to explain that you want a refund for your subscription.

Duolingo ‘s support team will review your request and respond accordingly.

You should keep in mind that refunds are not always guaranteed.

The approval depends on the platform’s policy and the reason for your request.

What To Do If Your Refund Request Is Rejected?

Before taking any action, first check why your Duolingo English Test (DET) refund request was denied.

If your situation does not fall under the specific cases that Duolingo considers eligible for refunds, you need to:

You should always keep copies of all correspondence for your records. Providing proof, such as documentation or evidence, can help support your case during an appeal or escalation.

Appeal An Invalid Test Result

• Step 1: Log in to your Duolingo English Test (DET) account.
• Step 2: Go to ‘My Test,’ then find the test with the status ‘Invalid, ’ and click ‘Appeal This Result,’ if the option is available. Test results may be marked invalid if Duolingo determined that a rule was violated.

You have to submit your appeal within 72 hours of receiving the invalidation notification.

Duolingo’s appeal team usually responds within 4-7 business days.

For a strong appeal, you should keep in mind that:

• Clearly explain why you believe the test was invalid.
• Provide factual details, for example: “I glanced down briefly to check my desk, and no notes were used.”
• Include supporting evidence where possible, such as videos, screenshots, or records of previous compliance tests.

Escalate A True Refund Rejection

Was your refund rejected due to a technical failure or delayed results?

If you believe you qualify, you can escalate the issue in 2 steps:

Step 1: Contact Duolingo support again

You can use the ‘Help’ button in your account for live chat (available from Monday to Saturday, UTC).

Another way is to send an email to englishtest@duolingo.com.

Also, ensure to include full details, such as the test date, a description of the issue, and screenshots if available.

Step 2: Request a manager review

If the first response still denies your refund, politely request that the case be escalated to a senior specialist or Tier 2 support.

For example, “I am formally requesting a review by a senior specialist, as I believe my case meets the Terms and Conditions for a Test Issue.”

You should always keep copies of all correspondence for your records.

FAQs

Can I Get A Refund If I Cancel My Duolingo Subscription?

No. You won’t get a refund if I cancel my Duolingo subscription?

If you don’t cancel before the renewal date, your payment method will be charged automatically for the next subscription for the next subscription period.

Can I Retake The Duolingo English Test For Free?

Yes, you can retake the Duolingo English Test (DET) without buying a new test, but there are limits.

Each test purchase gives you 3 attempts in total.

This means you can retry the same test twice for free.

If you need a fourth attempt, you will have to purchase a new test.

Conclusion

In conclusion, requesting a Duolingo English Test (DET) refund is possible, but only in specific situations.

For example, you can request it if you have a technical issue or late results.

And if your request is denied, you still have options to appeal or ask for a review.

Knowing these steps helps you protect your money and handle any issues with confidence.

Please note that Duolingo may share your data with authorized third parties, such as university partners, as part of the test and refund process.

Start your free DET prep now and get AI-powered feedback in minutes.

Related practice resources

• Duolingo English Test Vocabulary List: 500+ Essential Words and Scoring Secrets
• Duolingo English Test (DET) Writing Sample Questions and Examples
• The Ultimate Duolingo English Test Cheat Sheet : Tips, Templates and Test-Day Strategy

Want to ACE the Duolingo English Test (DET) And Reach Your Goals? Get Your FREE Lume Account Today to Unlock… ✅ 10,000+ PRACTICE QUESTIONS with detailed answers ✅ FREE MOCK TESTS with fast & accurate AI scoring ✅ Get BETTER SCORES with a PERSONALIZED study plan GET YOUR FREE ACCOUNT NOW (Limited seats available!)